Please read the procedures below. Signing your name means you understand and will follow the procedures of Utah Valley Rides.

1. Qualifications of Riders: Anyone who wants to use this service must have an approved Rider Application on file in the Utah Valley Rides office. All riders must read, understand and sign the information provided on back of the application. The principal focus of Utah Valley Rides is to assist seniors 65 years of age or older with transportation needs.

2. Scheduling: Rides may be scheduled by calling 801-471-0601: Monday thru Friday from 8:30 AM to 4:00 PM. To assure that resources are available, rides can be scheduled up to 30 days in advance on a first-come, first-serve basis. We provide service to residents in the Provo and Orem area on Monday, Wednesday, and Friday. Service to residents in American Fork/Pleasant Grove area on Thursday. Requests for rides will not be accepted after 3:30 PM the day before. When scheduling a ride, be sure to have the following information ready to give the scheduler: (1) date of ride, (2) pick-up time (3) pick-up location, (4) reason for the ride, (5) exact address and name of drop-off, (6) if mobility aids will be used. (7) the time of return trip. Drivers will pick up and drop off customers in the order he or she determines best according to the dispatched schedules for each day. Pick-up and drop-off schedules are estimates and may be delayed due to unforeseen circumstances. Final trips for the day must be no later than 2:00 PM. This program is run by professionals and trained volunteers. If a volunteer driver is not available, the ride may be cancelled. Please be ready 10 minutes before scheduled pick up time. Make sure you can see where the van pulls up in front of residences. This keeps us on schedule. This is a curb to curb service.

3. Cancellations and no-shows: Cancellations require a minimum of four-hour notice. Less than four-hour notice will count as a no-show. After 3 no-shows, customers will be placed on a 30-day suspension of service.

4. Assistance: Riders must be able to board and disembark from the vehicle safely by themselves. Aides may accompany riders if they were included as part of the original schedule. Riders must be ready to board when the vehicle arrives. Rides may be denied if the driver determines that riders are unable to enter and exit the vehicle safely. Utah Valley Rides responsibility starts and ends at the curb. It is the customer’s responsibility to make arrangements for help in getting to the vehicle and into places of destination. Drivers are not allowed to carry any items for customers from stores or into places of residence. Under no circumstances may a driver enter a customer’s residence.

5. Mobility Aids: Mobility aids such as canes, walkers, wheelchairs and power chairs are allowed. Wheelchairs and power chairs must be secured in the vehicle according to Utah Valley Rides safety guidelines. Walkers must also be secured.

6. Health concerns: The health and safety of our riders and drivers are of utmost importance. Rides may be denied by the driver if the health or safety of others is jeopardized. Rides will be denied to individuals who may have sickness, illness or personal hygiene issues that may put others at risk. Rides will be denied to those who physically or verbally abuse the driver or other customers.

7. Safety concerns: All customers are required to fasten their seat belts upon entering the vehicle. Drivers cannot begin the trip until all customers are secured in their seats. All carry-on items must be secured at all times during the trip. Drivers are not permitted to load or unload carry-on items. Customers must be courteous to other customers. Service may be cancelled due to weather or unsafe driving conditions. No eating and drinking allowed in vehicles.

8. Pick-up and Drop off Locations: Drivers will determine the safest location for customer pick-up and drop-off. Factors such as road conditions, weather or objects that may hinder or obstruct safe passage for the vehicle may cause the driver to change locations on a day to day basis. Customers will be picked up at the same location where they were dropped off. Riders must be ready to board the vehicle when it arrives.

9. Service Animals: Individuals must maintain control of service animals at all times. Animals must remain on the floor or on the individual’s lap. If animals present a safety threat or act aggressively, urinate or defecate they may be excluded from the vehicle and service.

10- Hazardous Materials: cannot be transported in Utah Valley Rides vehicles by customers or employees. Utah Valley Rides are not responsible for any items that are left in vehicles.

11. Fares: Utah Valley Rides asks for a suggested donation of $2.00 per trip or $4.00 for a round trip from all those who use the service. Each stop counts as a trip. Invoices will be mailed out during the first week of the month for the previous month. Drivers do not carry change. Drivers cannot accept tips. Extra donations to Utah Rides may be made to help pay for the service. We do not accept Credit Card payments.

12. Concerns: Any concerns or complaints may be directed to the Utah Valley Rides office 801 471-0601. Management mayadd to, alter or change any of these policies at any time. Utah Valley Rides and its employees and drivers are not to be heldliable for any falls or injuries to passengers while entering, exiting, and riding.

After filling out this application, please wait two days before scheduling a ride. To schedule a ride, call 801 471-0601, Monday through Friday between 8:30 a.m. and 4:00 p.m.

By signing this it means I have read the procedures, understand them and will follow them.