Please read the procedures below. Signing your name means you understand and will follow the procedures of Utah Valley Rides.

1. Qualifications of Riders: Anyone who wants to use this service must have an approved Rider Application on file in the Utah Valley Rides office. All riders must read, understand and sign the information provided on back of the application. The principle focus of Utah Valley Rides is to assist seniors 65 years of age or older with transportation needs, however people with disabilities and individuals with low income may qualify with the approval of management.

2. Scheduling: The days and hours of operation for Utah Valley Rides is: Monday, Wednesday and Friday from 9:00AM to 2:00 PM. To assure that resources are available, rides can be scheduled up to 7 days in advance. Requests for rides will not be accepted after 3:30 PM the day before. When scheduling a ride, be sure to have the following information ready to give the scheduler: (1) date, (2) pick-up time (3) pick-up location, (4) reason for the ride, (5) exact address of drop-off. (6) will mobility aides will be used? Drivers will pick up and drop off customers in the order he or she determines best according to the dispatched schedules for each day. Pick-up and drop-off schedules are estimates and may be delayed due to unforeseen circumstances. Final trips for the day must be no later than 2:00 PM. This program is run by professionals and trained volunteers. If a volunteer driver is not available on any given day, the ride may be cancelled without notice.

3. Cancellations and no-shows: Cancellations require a minimum of four hours’ notice. Less than four hours’ notice will count as a no-show. After 3 no-shows’, customers will be placed on a 30-day suspension of service.

4. Assistance: Riders must be able to board and disembark from the vehicle safely by themselves. Aides may accompany riders if they were included as part of the original schedule. Riders must be ready to board when the vehicle arrives. Rides may be denied if the driver determines that riders are unable to enter and exit the vehicle safely. Utah Valley Rides responsibility starts and ends at the curb. It is the customer’s responsibility to make arrangements for help in getting to the vehicle and into places of destination. Drivers are not allowed to carry any items for customers from stores or into places of residence. Under no circumstances may a driver enter a customer’s residence.

5. Mobility Aides: Mobility aides such as canes, walkers, wheelchairs and power chairs are allowed. Wheelchairs and power chairs must be secured in the vehicle according to Utah Valley Rides safety guidelines. Walkers must be secured safely in the vehicle during the trip.

6. Health concerns: The health and safety of our riders and drivers are of up-most importance. Rides may be denied by the driver if the health or safety of others is jeopardized. Rides will be denied to individuals who may have sickness, illness or personal hygiene issues that may put others at rick. Rides will be denied to those who physically of verbally abuse the driver or other customers.

7. Safety concerns: All customers are required to fasten their seat belts upon entering the vehicle. Drivers cannot begin the trip until all customers are secured in their seats. All carry on item must be secured at all times during the trip. Drivers are not permitted to load or unload carryon items. Customers should refrain from talking to or distracting the driver while the vehicle is moving. Customers must be courteous to other customers. Service may be cancelled due to weather or unsafe driving conditions.

8. Pick-up and Drop off Locations: Drivers will determine the safest location for customer pick-up and drop-off. Factors such as road conditions, weather or objects that may hinder or obstruct safe passage for the vehicle may cause the driver to change locations on a day to day basis. Customers will be picked up at the same location where they were dropped off. Riders must be ready to board the vehicle when it arrives.

9. Tips: Drivers cannot accept tips from customers or those associated with them.

10. Unclaimed items: Utah Valley Rides is not responsible for any item that may be left in the vehicle.

11. Hazardous materials: Hazardous materials cannot be transported by customers or employees in Utah Valley Rides vehicles.

12. Fares: Utah Valley Rides asks for a suggested donation of $2.00 per trip or $4:00 for a round trip from all those who use the service. Invoices will be mailed out during the first week of the month for trips incurred the previous month.

13. Concerns: Any concerns or complaints may be directed to the Utah Valley Rides office 801 471-0601. Management may add to, alter or change any of these policies at any time

After filling out this application, please wait two days before scheduling a ride. To schedule a ride, call 801 471-0601, Monday through Friday between 8:30 a.m. and 3:30 p.m.

By signing this it means I have read the procedures, understand them and will follow them.